EU Global Data Protection Regulation (GDPR)

Data protection regulations according to EU Global Data Protection Regulation (GDPR)

Status: 01.08.2019

This information on data protection applies to data processing by

Visa Support & Business Solutions GmbH, Theaterplatz 11, 53177 Bonn, Germany

Executive Director: Pavel Bystrov. Email:



Visa Support GmbH takes the protection and security of your personal data very seriously and collects, processes, stores and uses your personal data exclusively in accordance with the provisions of the European General Data Protection Regulation (GDPR/DSGVO) and the Data Protection Act in the Federal Republic of Germany (BDSG).

In order for you to have the best possible control over your data, we would like to inform you of our privacy policy, which personal data we collect when using our website, how we use this data and which rights and design options you have.

Our websites are operated by 1&1 IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany. The operation of the websites is regulated by a so-called ADV (contract for order data processing) between Visa Support GmbH and 1&1 IONOS SE according to the DSGVO.

The technologies used are determined by the 1&1 IONOS SE. We list the technologies we know in our own privacy policy so that users of our website gain a better understanding of the technologies and how they are used and stored.

Information on data protection and the legal framework of 1&1 IONOS SE can be found by the following links:

Registration on this website

For the use of certain functions, you can register on our website. The transferred data serves exclusively for the purpose of the use of the respective offer or service. A transfer of data to third parties does not take place. Required information requested during registration must be given in full. Otherwise we will reject the registration.

In case of important changes, for technical reasons for example, we will inform you by e-mail. The e-mail will be sent to the address specified when registering.

The processing of the data entered during registration takes place on the basis of your consent (Art. p. 6 l. 1 a of EU Global Data Protection Regulation (GDPR). A revocation of your already given consent is possible at any time. For the revocation an informal message by e-mail to is sufficient. The legality of the already completed data processing remains unaffected by the revocation.

We store the data collected during the registration for the period you are registered on our website. Your data will be deleted, if you cancel your registration. Legal retention periods remain unaffected.

Our interest follows from the data collection purposes listed above. In no case we use the collected data for the purpose of drawing conclusions about you.

Data transfer at the conclusion of the contract

Personal data will only be transferred to third parties, if there is a need in the context of the contract. Third parties may be, for example, payment service providers or logistics companies in the countries for which you have requested travel documents.

The countries concerned may not have data protection laws equivalent to those in the EU. We will use our best endeavors to ensure that the confidentiality of your personal information when transferring it to the countries concerned. A further transfer of the data does not take place or only happens if you have expressly consented to this. However, if your consent is revoked before provision of the services, we will then be unable to complete the provision of them.

The basis for the data processing is art. p. 6 l. 1 b of EU Global Data Protection Regulation (GDPR), which allows the processing of data to fulfill a contractual or pre-contractual measures.  

Your rights under the EU GDPR

Right to delete your personal data according to art. 17 of EU GDPR:

You have the right to request at any time that Visa Support deletes the personal data provided to us by you. Visa Support GmbH will delete all the data except as far as the processing for the exercise of the right to freedom of expression and information, to fulfill a legal obligation, for reasons of the public interest or for the exercise or defense of legal claims if it is required.

Right of access to your personal data in accordance with art. 15 of EU GDPR:

You have the right to access personal data held by Visa Support GmbH at any time.  In particular, you can provide information about:

- processing purposes,

- the recipients or categories of recipients to whom the personal data have been or are being disclosed, in particular in the case of beneficiaries in third countries or international organizations,

- the existence of a right on correction or erasure of the personal data concerning them or of a limitation of the processing by the responsible person or the right to object to this processing

Subsequently, the other rights remain unaffected -

  • the right of correction according to Article 16 of GDPR
  • the right to limitation of processing according to Article 18 of GDPR
  • the right to object according to Article 21 of GDPR (see the clause of the right for objection)
  • the right to data transferability according to Article 20 of GDPR

In addition, there is a right of appeal to a data protection regulatory authority (Article 77 of GDPR in connection with § 19 of Federal Data Protection Act)



Our website allows payment via Klarna and Stripe. Providers of the payment service are:

  • Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden.
  • Stripe, Inc. 510 Townsend Street San Francisco, CA 94103, USA.

When paying the two providers collect different personal information from you. For details, see the data protection

Both providers use cookies to optimize the checkout solution. This optimization represents a legitimate interest in the sense of Art. p. 6 l. 1 f of GDPR repr. Cookies are small text files that your web browser stores on your device. Cookies remain on your device until you delete them.

The transfer of your data is based on Art. p. 6 l. 1 a of GDPR (Agreement) and art. p. 6 l. 1 b of GDPR (Processing to fulfill a contract). A revocation of your already given consent is possible at any time. Past data processing operations remain in effect on revocation.


By default, when you access a single page, web servers in a log file record the name of the retrieved file, the date and time of the retrieval, the amount of data transferred, any error messages and, if applicable, the operating system and browser software of your computer, and the website from which you visit us. The log file data will be used by us for the purposes set out in Section 1 and to ensure system security and protection against misuse (for example, detection and defense against hacker attacks).

Social Media Plugin/Cookies

Cookies and their use – the choice

Our applications use small text files, so-called Cookies, like almost all websites and apps. They are stored on your computer's hard drive or in the application cache of your mobile device. These cookies do not personally identify you, but they are essential to the effective operation of our website.

Visa Support GmbH website uses the following types of Cookies:

Cookies are classified by origin, purpose or expiration date. Cookies used by Visa Support pursue the different objective; their validity period might vary.

  1. Origin

First-Party-Cookies: are stored and managed directly by Visa Support GmbH.

Third-Party-Cookies: are stored and managed by partners to carry out statistical analyses of navigation on the Visa Support GmbH website. It goes without saying that these analyses are performed pseudonymously.

  1. Purpose

Technical Cookies: make sure things run smoothly while you are using our website. In addition, you get an access to tools with limited access.

Analytics and Advertising Cookies: enable to check the different statistical data. It is going about how oft the users visit the different parts of our website, how long they view website and what behaviors and preferences they might have. The navigation, services and offers of Visa Support GmbH as well as the interest-based use of advertising space might be improved. If you click on one of these advertising spaces, you accept the cookies. Thus, we can create pseudonymous user profiles in order to provide interest-related advertising.

-   The operating company of Instagram services is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.

-   The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is responsible for the processing of personal data if a data subject lives outside the USA or Canada.

The underlying commercial purpose is to be regarded as legitimate interest within the meaning of the GDPR. The responsibility for the operation compliant with data protection is to be guaranteed by their respective providers. The integration of these plugins by us is done by means of the so-called two-click method to protect visitors to our website in the best possible way.

  1. Expiration date

Session Cookies: these are temporary cookie files, which are erased when you closing the Visa Support GmbH website.

Persistent Cookies: these cookies help websites remember your information and settings when you visit them in the future. Special browser settings allow you to accept, block or disable all or some cookies on your device.

Though your browser settings have been changed to block certain cookies, you have still an access to the information of Visa Support GmbH website. However, the managment or use of certain services offered by Visa Support GmbH may be restricted.

If you have accepted the use of cookies, you can withdraw this consent at any time. Existing Cookies are then deleted.

Visa Support GmbH reserves the right to change this cookie policy if changes are referred to the configuration and/or use of cookies. The updated version will be published on the website.

Sendinblue (Newsletter)

We use the service of Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin for our online marketing activities. This is an integrated software solution with which we cover various aspects of our online marketing.

Email Marketing:

Sendinblue is used, among other things, for our email marketing. Our website visitors can register for topic-related newsletters. For this purpose, for example, the details of the name and e-mail address are required. This data is used by us to get in contact with the visitors of our website.

The legal basis for this is your consent in accordance with Article 6 (1) (a) GDPR.

You can revoke your consent to receive newsletters at any time via a link at the end of every email or by sending a message to Your contact details will be deleted immediately when you withdraw your consent.

Use of a Live Chat System

Own Live Chat System

Our website uses Live Chat System to answer live requests. Your chat name and chat content are collected as data and stored while you are chatting. The chat and your specified chat name are stored exclusively in the so-called RAM (Random Access Memory) and deleted immediately as soon as we or you have finished the chat conversation, but no later than 2 hours after the last message in the chat history. Cookies are used to facilitate the chat function. Cookies are small text-based files that a website stores on your computer or mobile device when you visit the site. The cookies enable recognition of the internet browser to differentiate the individuals using our chat function.

-          The operating company of Tawk is the inc. 187 East Warm Springs Rd, SB119 Las Vegas, NV, 89119.

If the information collected in that manner deemed to be personal, the processing is carried out pursuant to art. 6, item 1, lit. f of GDPR based on our legitimate interest to ensure an effective customer support and to conduct a statistical analysis of user behavior for optimization purposes.

Contact form

We store and use data entered by you in the contact form, such as name, e-mail, subject and message text, for the purpose of individual communication and processing of your request. The transfer of the data between your browser and our server takes place via an encrypted SSL connection.


Our websites are operated (hosted) on our own servers. These are located in an ISO 27001 certified data center in Germany.

Right for objection

If your personal data based on legitimate interests in accordance with art. if p.6 p.1 l. 1 f of General Data Protection Regulation is processed, you have the right, according to art. 21 of General Data Protection Regulation on objection to the processing of your personal data, if there are reasons for this, which arise from your particular situation or if the objection is directed against direct mail. In the latter case, you have a general right of objection, which is implemented by us without stating a particular situation. If you would like to exercise your right of revocation or objection, please send an e-mail to

Updates or changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time with future effect.  The use of your personal data is subject to the current version of the Privacy Policy, which can be accessed in "Privacy" on our website. If you continue to access our websites after the changes come into force, you agree to the updated privacy policy.

last changed on 16.07.2021